Any cancellation by you must be initiated by telephone to the Lviv Buddy office at +380672015297 OR by email to firstname.lastname@example.org. We will acknowledge your cancellation by email.
In certain cases you may be eligible to receive a full or partial refund depending upon:
Lviv Buddy is not responsible for any incidental expenses you may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.
Please contact us if you have any questions about our cancellation policy.
If you cancel or cannot take your tour as a consequence of force majeure, Lviv Buddy will refund the amount you have paid for your tour to a limit 1000 Euro or the equal amount of it in Ukrainian Hrivnia (UAH) at the time of cancellation. If you have paid more than 1000 Euro for your tour, Lviv Buddy will refund the amount you have paid less any non-recoverable out-of-pocket costs Lviv Buddy has incurred on your behalf – car rentals, train tickets, admissions, hotel reservations, tickets etc. We may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.
Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes ‘Force Majeure’ is at the discretion of Lviv Buddy. However, a travel warning issued by the government of your country that is not in conflict with the country of Ukraine AFTER you book your tour invokes ‘force majeure’ or if you are on a ship and it is unable to dock for whatever reason, you are covered under this ‘Force Majeure’ provision.
For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by Lviv Buddy will determine the refund due as follows:
If you cancel 60 days or more before the start of the tour: No cancellation fee. We will refund the amount paid less any non-recoverable upfront costs incurred by Lviv Buddy on your behalf. These upfront costs represent out of pocket expenses for tickets, transportation deposits, hotel reservations and other non-recoverable tour expenses. Please send a message to Lviv Buddy to find out what, if any, these costs are.
If you cancel 59 to 30 days before the start of the tour we charge a 20% cancellation fee. If you have paid for your tour in full, we will issue a refund of 80%. This only applies to the tour price minus expenses paid for by Lviv Buddy, such as reservation costs, ticket prices etc. If you paid only a deposit we will refund only the amount paid in excess of 20% of the tour price.
If you cancel 29 to 8 days before the start of the tour we charge a 50% cancellation fee. If you have paid for your tour in full, we will issue a refund of 50%. This only applies to the tour price minus expenses paid for by Lviv Buddy, such as reservation costs, ticket prices etc. If you paid only a deposit we will refund only the amount paid in excess of 50% of the tour price.
If you cancel less than 7 days before the start of the tour: 100% cancellation fee.
In some cases, Lviv Buddy may cancel a tour due to weather or other circumstances. In the event that Lviv Buddy cancels the tour, you may choose between a rescheduling of the tour, a full refund of all monies paid OR a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.
For 10% of the tour cost, payable at time of booking, a ’24 HOUR ANY REASON’ cancellation option is available. If you choose to purchase this option, we will refund you the full amount you pay Lviv Buddy for your tour, provided you notify us of cancellation 24 hours or more before the start of your tour.
If you cancel less than 24 hours before the tour’s start time, the Standard Cancellation Policy above applies.
If you do not make use of this cancellation option, we will issue you a coupon equal to the amount you paid for it. This coupon is issued after the tour and is valid for two years. It is valid for ANY Lviv Buddy tour and cannot be redeemed for cash.
Meeting point for all public tours: Amphitrite fountain at Rynok (next to Pravda Beer Theatre)