Lviv Buddy Cancellation Policy

Any cancellation by you must be initiated by telephone to the Lviv Buddy office at +380672015297 OR by email to info@lvivbuddy.com. We will acknowledge your cancellation by email.

In certain cases you may be eligible to receive a full or partial refund depending upon:

  • the reason for your cancellation or
  • the number days of prior to the start of your tour cancellation request is received or
  • the amount expended by the individual guide to prepare for your tour or
  • the cancellation policy option you choose

Lviv Buddy is not responsible for any incidental expenses you may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.

Please contact us if you have any questions about our cancellation policy.

Standard Cancellation Policy

If you cancel or cannot take your tour as a consequence of force majeure, Lviv Buddy will refund the amount you have paid for your tour to a limit 1000 Euro or the equal amount of it in Ukrainian Hrivnia (UAH) at the time of cancellation. If you have paid more than 1000 Euro for your tour, Lviv Buddy will refund the amount you have paid less any non-recoverable out-of-pocket costs Lviv Buddy has incurred on your behalf – car rentals, train tickets, admissions, hotel reservations, tickets etc. We may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.

Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes ‘Force Majeure’ is at the discretion of Lviv Buddy. However, a travel warning issued by the government of your country that is not in conflict with the country of Ukraine AFTER you book your tour invokes ‘force majeure’ or if you are on a ship and it is unable to dock for whatever reason, you are covered under this ‘Force Majeure’ provision.

For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by Lviv Buddy will determine the refund due as follows:

If you cancel 60 days or more before the start of the tour: No cancellation fee. We will refund the amount paid less any non-recoverable upfront costs incurred by Lviv Buddy on your behalf. These upfront costs represent out of pocket expenses for tickets, transportation deposits, hotel reservations and other non-recoverable tour expenses. Please send a message to Lviv Buddy to find out what, if any, these costs are.

If you cancel 59 to 30 days before the start of the tour we charge a 20% cancellation fee. If you have paid for your tour in full, we will issue a refund of 80%. This only applies to the tour price minus expenses paid for by Lviv Buddy, such as reservation costs, ticket prices etc. If you paid only a deposit we will refund only the amount paid in excess of 20% of the tour price.

If you cancel 29 to 15 days before the start of the tour we charge a 35% cancellation fee. If you have paid for your tour in full, we will issue a refund of 65%. This only applies to the tour price minus expenses paid for by Lviv Buddy, such as reservation costs, ticket prices etc. If you paid only a deposit we will refund only the amount paid in excess of 35% of the tour price.

If you cancel 14 to 8 days before the start of the tour we charge a 50% cancellation fee. If you have paid for your tour in full, we will issue a refund of 50%. This only applies to the tour price minus expenses paid for by Lviv Buddy, such as reservation costs, ticket prices etc. If you paid only a deposit we will refund only the amount paid in excess of 50% of the tour price.

If you cancel less than 7 days before the start of the tour: we charge a 75% cancellation fee. If you have paid for your tour in full, we will issue a refund of 25%. This only applies to the tour price minus expenses paid for by Lviv Buddy, such as reservation costs, ticket prices etc. If you paid only a deposit we will refund only the amount paid in excess of 75% of the tour price.

No show (If you don’t show up to the tour): 100% cancellation fee.

In some cases, Lviv Buddy may cancel a tour due to weather or other circumstances. In the event that Lviv Buddy cancels the tour, you may choose between a rescheduling of the tour, a full refund of all monies paid OR a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.

Changes to the itinerary

It can happen that your plans change or that you just would like to upgrade or downgrade the trip. We like to react to our customers wishes as much as possible and will try to arrange everything.

Changes to the itinerary from your side

We will try to meet your suggested changes to the tour plan or itinerary after the first prepayment or deposit has been made. However, due to the fact that we keep availabilities and keep our guides for the itinerary you first requested and that we agreed on, you will need to pay at least the amount that you had agreed to in the first itinerary and that you made a deposit for. If you downgrade your trip, we will still charge you with the original sum that was set in the agreement. That means if your original tour would have cost 1800 USD and you decided to downgrade the trip to a lesser amount, you will still be charged 1800 USD.
If you want to upgrade your tour, we will try to match your wishes. You will then have to pay the difference though.

Changes to the itinerary from our side

If for some reason we will need to change the itinerary for your trip, we will update you as soon as possible about such changes. In this case you are eligible to a refund for the particular activity. The rest of the tour will not be affected by the change of parts of the tour.
If you requested a third party activity to be part of the tour and the third party is closed, cancels or changes the program, you are eligible for an alternative activity with us.

Changes due to a force majeure

In some cases, Lviv Buddy may alternate the tour due to weather or other circumstances. In the event that Lviv Buddy alternates the tour, a partial refund for the part of the tour that changed can be made. The partial refund can be given to you in form of a credit for other activities with Lviv Buddy. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.

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